Nasution, M. and Rostinam, C.F. 2023. THE INFLUENCE OF THE SERVICE PROCESS ON EMPLOYEE PERFORMANCE AT PT PEGADAIAN REGIONAL OFFICE 1 MEDAN. Jurnal Kelola: Jurnal Ilmu Sosial. 6, 2 (Dec. 2023), 118-127. DOI:https://doi.org/10.54783/jk.v6i2.873.