AKUNTABILITAS KINERJA PEMERINTAH DAERAH DALAM PENYELENGGARAAN PELAYANAN PUBLIK DI KABUPATEN LABUHANBATU SELATAN
Abstract
This study illustrates the accountability of local government performance in the administration of public services in South Labuhanbatu Regency which includes honesty and legal accountability, process accountability, and financial accountability and programs. The method used in this research is descriptive research method by conducting surveys and interviews. The study found that licensing is still not focused in one place, licensing procedures that still require manual signatures, internal and external coordination are still manual and the lack of understanding from the community is an obstacle in the performance of public service delivery.
References
Alderfer, H. F. (1965). Local Government in Developing Countries. New York: Mc. Graw-Hill.
Analoui, F. (2009). Reform in international institutions: the case of the United Nations. Journal of Management Development, 28(6), 495-503.
Baker, M., & Neailley, K. (2003). From Individual Learning to Project Team Learning and Innovation: A Structured Approach. Journal of Workplace Learning, 11(2).
Dobni, C. Brooke, 2008. Measuring Innovation Culture in Organizations: The Development of a Generalized Innovation Culture Construct Using Exploratory Factor Analysis. European Journal of Innovation Management, 11(4), 539-559.
Dwiyanto, Agus. (2002) Reformasi Birokrasi Publik di Indonesia. Yogyakarta: PSKK UGM.
Fenwick, J., & Bailey, M. (1999). Local Government Reorganisation in the UK: Decentralisation or Corporatism?. International Journal of Public Sector Management, 12(3), 249-261.
Glaser, B. G. (1992). Basic of Grounded Theory Analysis: Emergence vs Forcing. Mill Valley, CA: Sociology Press.
Hardjanto, I. (2010). Manajemen Sumber Daya Aparatur (MSDA). Malang: Fakultas Ilmu Administrasi.
Islamy, M. I. (2001). Manajemen Sumber Daya Aparatur. Fakultas Ilmu Administrasi
Kamensky, J. (1996). The Role of Reinventing Government in Federal Management Reform. Public Administration Review, 56(3).
Kulshreshtha, P. (2008). Public Sector Governance Reform: The World Bank's Framework. International Journal of Public Sector Management, 21(5), 556 – 567.
Moeleong, L. J. (2006). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Moenir, H. A. S. (2002). Manajemen Pelayanan Umum di Indonesia. Bandung: Bina Aksara.
Musgrave, R. A. & Musgrave, P. B. (1991). Keuangan Negara Dalam Teori dan Praktek. Jakarta: Erlangga.
Peraturan Pemerintah Nomor 101 tahun 2000 tentang Pendidikan dan Pelatihan Jabatan bagi Pegawai Negeri Sipil.
Peraturan Pemerintah Nomor 38 Tahun 2007 tentang Pembagian Urusan Pemerintahan Antara Pemerintah, Pemerintah Daerah Propinsi, dan Pemerintah Daerah Kabupaten/Kota.
Peraturan Pemerintah Nomor 7 Tahun 2008 tentang Dekonsentrasi dan Tugas Pembantuan
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 38 Tahun 2012 Tentang Pedoman Penilaian Kinerja Unit Pelayanan Publik.
Rondeaux, G. (2006). Modernizing Public Administration: The Impact on Organisational Identities. International Journal of Public Sector Management, 19(6), 569-584.
Rouban, L. (2008). Reform Without Doctrine: Public Management in France. International Journal of Public Sector Management, 21(2), 133-149.
Siddiquee, N. A. (2006). Public Management Reform in Malaysia: Recent Initiatives and Experiences. International Journal of Public Sector Management, 19(4), 339-358.
Skalen, P. (2004). New Public Management Reform and the Construction of Organizational Identities. International Journal of Public Sector Management, 17(3), 251-263.
Stauss, A., & Corbin, J. (1998). Basic of Qualitative Research: Grounded Theory Procedures and Techniques. Newbury Park, CA: Sage Publications.
Straussman, J. D., & Mengzhong, Z. (2001). Chinese Administrative Reforms in International Perspective. International Journal of Public Sector Management, 14(5), 411-422.
Tuner, M., & Hulme, D. (1997). Governance, Administration and Development, Making the State Work. London: Macmilan Press Ltd.
Undang-Undang Republik Indonesia Nomor 32 Tahun 2004 tentang Pemerintahan Daerah.
Undang-Undang Nomor 22 Tahun 1999 tentang pemerintahan daerah.
Undang-Undang Nomor 25 Tahun 1999 tentang Pelayanan Publik.
Undang-Undang Nomor 18 Tahun 2002 tentang Sistem Nasional Penelitian Pengembangan dan Penerapan Ilmu Pengetahuan.
Vigoda-Gadot, E. (2004). Collaborative public administration: Some lessons from the Israeli experience. Managerial Auditing Journal, 19(6), 700-711.
Zauhar, S. (1996). Reformasi Administrasi: Konsep, Dimensi, dan Strategi. Jakarta: Bumi Aksara.
.png){kind=logo}
.png)
1.png)
