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• IMPLEMENTASI PELATIHAN DAN PENGEMBANGAN STAF MARKETING DALAM MEWUJUDKAN KUALITAS PELAYANAN PADA PT JASA ASURANSI INDONESIA

  Henky Yossefhian Marliandhi

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• CONSUMER AUTONOMY AND ALGORITHMIC CONTROL: NETFLIX AS A DIGITAL BROADCASTING ALTERNATIVE IN THE GLOBAL MARKETPLACE

  Muhamad Agung Dharmajaya, Aminah Swarnawati

  9-21

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• MEASURING TECHNICAL EFFICIENCY OF INDONESIAN PUBLIC UNIVERSITIES USING DEA: A COMPARATIVE AND LONGITUDINAL APPROACH

  Soffan Marsus, Mediya, Hendry Wibowo

  22-35

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